Requested services provided to a Customer upon request, outside the scope of routine services; may include, without limitation, tape library moves, DR tests, and DR exercises. Special Projects are quoted by the project. Prices for transactional services listed on the Pricing Schedule may differ when they are part of a Special Project.

A requested Labor service provided to a customer outside the scope of routine services. Some examples include: imaging, file packing and purging, Re-boxing, re-labeling, file room management, drop fil [..]