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Assistance is a service that provides the insured person with immediate, direct assistance in the event of a claim or an emergency. Basically, the purpose of Assistance is to arrange or provide on-the-spot emergency assistance around the clock. Further information on Assistance.

CDW (Collision Damage Waiver) is excess exclusion insurance for hired vehicles. CDW insurance bears the cost of the excess charged to the vehicle hirer or another insurance policy if a hired vehicle is damaged or stolen. This benefit is included with the following products: Annual Travel Insurance for Individuals, Annual Travel Insurance for Famili [..]

In the event of the theft, loss or misplacement of bank, post office, credit or store cards, the insured persons may request help and arrange to have the cards in question blocked immediately. This benefit is included with the following products: Annual Travel Insurance for Individuals, Annual Travel Insurance for Families and Travel Cancellation I [..]

Exceptional expenses refers to the additional costs incurred as a result of a claim event, e.g. taxi and accommodation costs.

The excess is the contractually agreed amount policyholders are required to pay out of their own pocket if an insured event occurs.  However, many of the products we offer give you the option of excluding this excess (e.g. our Secure Trip und Secure Trip PLUS annual travel policies – which are also available for families, our single-trip travel can [..]

A family insurance policy can be taken out for the whole family (e.g. our Annual Travel Insurance for Families). Everyone living in the same household counts as family.

The General Terms and Conditions of Insurance form the basis of the insurance contract and govern the contractual relationship between the insurance company and the policyholder. They set out the insured risks and benefits, along with the rights and obligations of both parties to the contract. Our Terms and Conditions of Insurance.

Home Care arranges emergency measures in the event of loss or damage occurring at the insured person's permanent residence in Switzerland as a result of burglary, fire, natural hazards, water damage or glass breakage.This benefit is included with the following products: Annual Travel Insurance for Individuals, Annual Travel Insurance for Famil [..]