A technique that ensures people have exactly what they need to do their jobs—work instructions, parts, tools and equipment—where and when they need them.

A professional, not-forprofit association that develops, promotes and applies quality related information and technology for the private sector, government and academia. ASQ serves more than 108,000 i [..]

A technique teams use to generate ideas on a particular subject. Each person on the team is asked to think creatively and write down as many ideas as possible. The ideas are not discussed or reviewed [..]

A standard written by British commerce, government and industry stakeholders to address information security management issues, including fraud, industrial espionage and physical disaster. Might becom [..]

Collecting data, disseminating them to appropriate persons for resolution, monitoring complaint resolution progress and communicating results.

An individual who has experience and expertise in applying tools and techniques to resolve process problems and who can advise and facilitate an organization’s improvement efforts.

A condition in which employees have the authority to make decisions and take action in their work areas without prior approval. For example, an operator can stop a production process if he or she dete [..]

Communication from customers about how delivered products or services compare with customer expectations.

In lean, the money invested to purchase things an organization intends to sell.

An alternative to scheduling individual processes, in which the customer process withdraws the items it needs from a supermarket (see listing) and the supplying process produces to replenish what was [..]