A representative of the insurer who helps determine the value and extent of the loss once a claim has been submitted.

A person or organization not automatically included as an insured under an insurance policy but for whom insured status is arranged. A common "additional insured" is a mortgage holder. (Also see "Named Insured and "Insured.")

The amount it would cost to repair or replace an item with material of comparable kind and quality, less an allowance for deterioration or depreciation, including obsolescence.

Account Specialists are fully licensed full-time Church Mutual employees who assist smaller churches with insurance renewals. They are based at our service center in Wisconsin.

The first seven digits of a Church Mutual account/policy number. Each customer has a unique one, and it does not change when the policy term is renewed. 0000000-00-000000. (The middle two digits denote the policy type, and the last six digits are the policy number. Policy numbers do change at renewal.)

A field-based Church Mutual employee whose primary responsibility is service to customers within a given territory. Typically, an Account Manager serves customers within parts of several Regional Representatives' territories.

Usually applies to liability insurance and indicates the limit the insured has under the insurance contract for the specific policy period, no matter how many separate accidents may occur.

An agreement that the limit of insurance will be considered adequate to meet the coinsurance requirement. This agreement may be in the form of an endorsement or may be built into the policy language.

The beginning of the second and third years of a three-year policy.

Process by which an insurance company and the insured agree to settle a claim dispute by accepting the decision of a third party.