Examination of a service provider’s data and processes to determine performance against criteria, specific procedures or standards. An audit may be undertaken by the service provider (self-assessment) [..]

Confirmation by an authorised body that a service provider meets all requirements of a set of standards and/or quality program.

Meeting and/or fulfilling official requirements, particularly in relation to government and industry legislation, regulation and standards. 

Ongoing review and adaption to improve services, processes or products. Improvements may be incremental over time and/or significant stand-alone advancements.

Specific requirements that need to be met.

People who access or use services of the service provider organisation.

Information collected for use in planning, decision making or evaluation. This may include statistical information about service use, feedback from people, reviews of processes and systems, or informa [..]

A formal process of assessing how successful an activity, program or plan has been.

Documents, reports and other information that demonstrates compliance or performance.

Rules and structures that set out how service providers, groups and communities collectively organise and manage themselves. Some rules and structures may be legislated or mandatory while some will be [..]