Managing the environmental, social and economic impact of the goods and services Humana’s suppliers use or provide throughout their entire life cycle Supplier Diversity:

Those who provide healthcare, including doctors, nurses, hospitals, pharmacists and dentists Stakeholders:

Associates:

Cities, towns or counties where Humana has launched specific, targeted efforts to improve the health of the population 20 percent by 2020; Humana’s current Bold Goal communities are: San Antonio; Louisville, Ky.; Knoxville, Tenn.; New Orleans; Baton Rouge, La.; Tampa, Fla., and Broward County, Fla. Clinical Town Hall:

An internal committee at Humana that regularly reports to the CEO and Board of Directors about the company’s compliance with legal and regulatory requirements Ethics Every Day:

A measurement developed by the Centers for Disease Control and Prevention (CDC) that measures the overall health of a community based on the number of days per month that community members report feeling well; Humana is using this metric to measure our progress toward achieving the Bold Goal Humana Chronic Care Programs:

An internal Humana website that allows associates to find volunteer opportunities in their own communities and to track the number of hours they spend volunteering Humana Foundation:

TThe group within Humana that oversees real estate, design and construction management, facility operations, environmental health and safety, and security

Agile Work: