Office equipment includes computers, keyboards, visual display units and printers, word-processing equipment, desktop publishing units, multi-user small business computers and fax machines.

An accident is an unexpected, undesirable and possibly violent event that results in damage and harm to someone and/or something.

An approved repairer is one we've approved and authorised to repair your vehicle following a claim. In Home Insurance we may also use an approved supplier to provide you with replacement goods.

Defaqto are a leading UK independent financial research company, specialising in rating, comparing and analysing financial products. Defaqto delivers timely and accurate information to all layers of the financial services sector including banks, insurers, advisers, comparison web sites, regulatory agencies and consumers.

A premium is the amount you pay for your plan or policy. The frequency depends on the type of cover that you have, and could be monthly instalments, a single 'one-off' payment, three-monthly, six-monthly or yearly.

50 Plus plan is life insurance specially for the over 50s.

Accidental damage is damage caused suddenly, by external means, that isn't expected and isn't deliberate.

Accidental death benefit is an insurance policy or a feature of an insurance policy that pays a specified sum to the beneficiary if the policyholder is killed in an accident.

An Act of God is an event that is outside human control, not the fault of any person and which can't be prevented, for example, a lightning strike. Acts of God may not be insurable.

An actuary is a statistician, specialising in calculating risk, especially for insurance, pension rates and premiums purposes.