If you have never driven with an adaptation before, it may be worth visiting a mobility centre for an assessment. Se also Forum of Mobility Centres above. These centres offer independent, professional information and advice to individuals and can help determine which adaptation would best suit your particular needs. There are a number of mobility c [..]

Once your application has been approved by the Department for Work and Pensions (DWP) or Veterans UK, we will be given a ‘safe date’. This is the date that we will begin exchanging your allowance as payment for your car. We only receives your allowance after you have collected your car.

The Association of British Insurers, the organisation which represents the insurance industry in the UK and sets the insurance group ratings into which every car is placed.

The Blue Badge is a central government scheme which provides parking concessions for people with severe walking difficulties. It is administered by local authorities. For details of how to apply contact the relevant council’s social services department or for more information visit direct.gov.ukOpens in new window

This is a letter from your benefits agency to prove you are in receipt of the allowance

Contract hire is the term used to describe the type of leasing agreement contract Motability offer. This lease offers worry-free motoring with a new car of your choice every three years.

(CRN) This is an eight digit number that is assigned to each customer throughout all agreements they have. A new Agreement Reference Number (or ARN) will be given to each new agreement. These numbers are displayed at the top of letters sent to the customer by Motability Operations and on the lease agreement.

The Data Protection Act is a law that protects and gives rights to individuals’ personal information. It applies to computerised and paper or manual records.

The Forum of Mobility Centres is a charitable network of 17 independent mobility centres across the UK offering information, advice and assessment to individuals on driving and adaptations. Visit mobility-centres.org.uk/Opens in new window

An excess is a contributory amount you pay towards repairs when you make a claim. If another party is at fault then you may not have to pay this, or it may be recoverable.