The person receiving energy or water service from a utility for use on the premises. The name of the person in whose name the account is maintained; and who is legally responsible under contract law f [..]

Access Charges    Fees charged to telephone customers to recover the costs incurred by the local telephone network to provide local and long distance telephone services to customers.

The utility obtains a reading of your electric, natural gas, or water meter by a meter reader person or with a remote meter reading device at your home.

Metering system that records a customer’s consumption, hourly or more frequently (including real time), and provides ability for frequent transmittal of measurements over a communication network to a [..]

A signed written statement that is sworn under penalties of perjury to be true.

A buying group or organization that negotiates prices for a group of customers or a company that purchases a product, such as electricity or gas, on behalf of a group of retail customers. Energy aggre [..]

An agreement between the utility customer and the utility, for any outstanding account balance to be paid over an agreed upon period of time.

Twelve months’ actual (or estimated) electricity, gas or water usage history at a customer’s property. The customer can determine yearly utility costs, used by the utility company to calculate “budget [..]

Person who applies for utility service either verbally, over the telephone, or in writing. This individual is legally responsible for account charges for service or down payments.

Arrearage or “Outstanding Arrearage" A delinquent account balance owed by a customer for electric, natural gas, or water service; other than for the most current billing cycle usage.