Where a retailer charges a consumer for electricity based on the actual amount used (as opposed to an estimated reading).

An up-front lump sum payment or deposit. Bonds are used by retailers to recover debt when a consumer has not paid their bill. If asked for a bond, the consumer should be given an explanation as to why [..]

The maximum amount of electricity that can be carried by a line. Residential lines with lower than normal capacity often incur lower lines charges because of their limitations.

One of the possible titles for a one-meter controlled plan. They include a combination of uncontrolled and controlled rates. Read more about pricing plans here.

Independent consumer organisation that owns and manages the Consumer Powerswitch website.

A way of heating water on demand, as opposed to heating and storing it in a cylinder. Continuous flow systems are normally gas, but electric ones are available.

Electricity that is available 24 hours a day. Used for lighting, cooking and all plug-in appliances. Also called: 24 Hour, Anytime, All Day, Uncontrolled.

You have a general electricity supply to your house but there are also separately wired appliances, normally the hot water cylinder, which the electricity retailer or lines company (depending on where [..]

A scheme to compensate qualifying consumers (households using over 3000kWh per annum) during public conservation campaigns. It is currently set at $10.50 per week.

A charge made by the retailer of a set amount per day regardless of whether or not any electricity is used.