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Definitions (38)
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electric service identifier
In the state of Texas, an ESI ID is a 17 or 22-digit number used in the deregulated market to identify a unique point of electric service delivery to a premise (your home or business).
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industrial customer
One of four commonly used classes of customers. The others are Commercial, Small Commercial and Residential. Industrial customers typically have the highest demand for electricity. Examples of industr [..]
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municipally owned utility
A non profit utility owned and operated by the municipality it serves. In Texas, municipally owned utilities may opt into the competitive retail electric marketplace. See also "City-Owned Utility [..]
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average payment plan
An agreement worked out between a REP and a customer, which allows you to pay approximately the same amount for your electricity each month, with the balance to be trued-up periodically to account for [..]
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auto-pay / auto-debit
A retail electric provider (REP) may offer customers an option which allows automatic payment of electric bills from a customer’s bank account or credit card. Please contact the REP for additional inf [..]
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base charge
Flat fee applied each month regardless of the amount of kilowatt(kWh) used.
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billing
Complaints concerned with the amount a customer has been billed or any rule or tariff having to do specifically with the billing of the customer’s account but also include:
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city-owned utility
A non profit utility owned and operated by the city it serves. In Texas, city-owned utilities may opt into the competitive retail electric marketplace. See also "Municipally Owned Utility."
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commercial customer
One of four commonly used designations for classes of customers. The others are Residential, Small Commercial and Industrial. Commercial customers are not involved in manufacturing. Examples of commer [..]
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cramming
Adding charges to a bill without a customer's approval. This practice is illegal, with penalties administered by the PUC. Learn more.
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