A measure of a customer's propensity to recommend

Income retained by the Group after deductions for VAT and players’ winnings

Excludes club openings, closures and relocations; and changes to gaming taxation

Earnings before interest, tax, depreciation, amortisation and exceptional items

Operating profit expressed as a percentage of revenue

Unique customers visiting a bingo club or casino or operating an online account in the 12-month period

Individual customer visits to bingo clubs and casinos

Revenue divided by customer visits

Percentage of venues' customers who are also digital customers

A licensed gaming machines arcade