Is a dedicated service which assists guests with all manner of requests like a personal assistant. Their position involves everything from light housekeeping, unpacking guest cases, preparation of light meals, and usually available 24hrs a day. This is a service usually only found in the highest standard hotels.

Is a term used for a list of guests who are no longer welcome at a hotel, due to previous bad behaviour or indiscretions. Also refer to 'Red Alert'.

Any current or future reservation in the hotel computer system, which has not been cancelled.

Is a phrase used to describe any two rooms within immediate proximity of each other. These rooms do not have to be side by side, and can be across the corridor.

Is a phrase used to describe two rooms side by side, which does not have an internal doorway (not to be mistaken with Interconnecting)

A package plan, that is inclusive of all main meals (breakfast, lunch and dinner), set types of beverages, and some activities in the room rate.

Best Available Rate, is the lowest advertised non discounted rate by the hotel for a specified date.

Refer to 'Overbooking'

Is a dedicated office space for guest use. It is commonly equipped with machinery found in a typical office, such as photocopier, fax, computer terminal, telephone etc. Some hotels have manned Business Centres, who offer secretarial services.

Conference and Catering. Refer also to 'Banquets'