Causing a person harm on purpose. This includes yelling, ignoring a person's need, hurting or inappropriate touching.

A formal complaint made where a member is not satisfied with a decision made by UnitedHealthcare Community Plan.

The state agency that manages health care programs and covered health care services provided through contracted health plans.

An AHCCCS program that delivers long term care to members. Members under ALTCS are elderly, have physical disabilities or developmental disabilities.

A situation where, without immediate help, you might hurt yourself or someone else.

Behavioral health services may include behavior management, group, family and individual therapy and counseling, and emergency/crisis services.

A small charge or fee due at the time covered services are provided.

The state agency that determines if a person is eligible for Medicaid.

A health care program for children up to age 21.

A situation where a person's health, or the health of an unborn baby, could be threatened. Medical help is needed right away.