Analysis that calculates the profitability of products, customers and routes to market, and provides a fact-based focus for decision making on service mix and operational changes for each customer.

These are the costs that are incurred as an electricity supplier. These include the costs of maintaining IT systems, paying staff to manage customer accounts.

Cost to serve is an approach to customer accounting that calculates the true profitability of a customer, based on the total costs of supporting that customer.  Just as different products have differe [..]

Is a Supply Chain analytical approach, utilising activity based cost techniques that identifies the costs of servicing specific customers, with specific products, by allocating costs to customers, pro [..]

Cost to Serve is a process-driven accountancy tool to calculate the profitability of a customer account, based on the actual business activities and overhead costs incurred to service that customer. I [..]