Meaning Critical incident point
What does Critical incident point mean? Here you find 2 meanings of the word Critical incident point. You can also add a definition of Critical incident point yourself
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Critical incident pointA critical incident point or 'moment of truth' is any event which occurs when the customer has (or even perceives that he has) contact with a service organisation. Cultural Authenticity:
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Critical incident pointA critical incident point or ‘moment of truth’ is any event, which occurs when the customer has (or even perceives that he has) contact with a service organization.
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