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ACWAmerican Civil War. That's pronounced "Amurican," also known as the War of Northern Agression., and Not
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ACW, and politically-correct circles sometimes now called the "British Civil War" since it did involve Scotland. ECWA
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ACWAntarctic Circumpolar Wave
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ACWAntarctic Circumpolar Wave
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ACWafter call work. An agent is performing ACD-related work, normally after ending an ACD call, such as completing an order or updating a customer record. While in the ACW mode, agents cannot receive incoming calls, but may make outgoing calls. When ACW is finished, agents become available for calls by selecting the Auto-In or Manual-In mode.
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