A specific Customer physical facility where Iron Mountain makes a delivery or pickup of Items or performs other Media-related services.

Requested services provided to a Customer upon request, outside the scope of routine services; may include, without limitation, tape library moves, DR tests, and DR exercises. Special Projects are quoted by the project. Prices for transactional services listed on the Pricing Schedule may differ when they are part of a Special Project.

Media that is stored in an Iron Mountain facility and is actively rotated between a Customer's site and an Iron Mountain facility; Active Media is generally used for back-up purposes.

A monthly fee charged to all accounts for the supply and maintenance of Authorized User ID cards issued to Customer personnel and other administrative services associated with the management of each account.

The agreement between Iron Mountain and its Customer, consisting generally of a base set of terms and conditions, a Pricing Schedule (often referred to as “Schedule A”) and the Glossary defining terms used in the Pricing Schedule and in descriptions of services. In the event of an inconsistency between components of the Agreement, terms in the base [..]

A card distributed to those Customers authorized to interact with Iron Mountain. It contains a unique authorization number and the customer account number.

Authorization Levels signify the levels of authority to deal with Media that Customers assign to their employees to control access and actions related to Media stored with Iron Mountain. Authorization at one level does not constitute authorization for other levels. Standard Authorization Levels are defined below:

BackupCare is a data protection service provided by Iron Mountain where a Transportation Service Specialist removes an ejected tape from a Customer drive according to Customer specifications and replaces it with a Customer recycled tape or with new tape as requested.

The charge assessed if the Agreement is terminated by Customer prior to its expiration date other than for cause; the Cancellation Fee, is equal to the average amount of the most recent six (6) months of invoices multiplied by the remaining months in the then-current term of the Agreement, and must be paid prior to Iron Mountain's return of st [..]

Iron Mountain's internal process management approach which continually tracks the movement of media from the customer site to our vehicles, from our vehicles in to our vaults, and back to the Customer as required. Chain of Custody is monitored through a combination of documented and auditable computer based and manual steps.