In the state of Texas, an ESI ID is a 17 or 22-digit number used in the deregulated market to identify a unique point of electric service delivery to a premise (your home or business).

One of four commonly used classes of customers. The others are Commercial, Small Commercial and Residential. Industrial customers typically have the highest demand for electricity. Examples of industr [..]

A non profit utility owned and operated by the municipality it serves. In Texas, municipally owned utilities may opt into the competitive retail electric marketplace. See also "City-Owned Utility [..]

An agreement worked out between a REP and a customer, which allows you to pay approximately the same amount for your electricity each month, with the balance to be trued-up periodically to account for [..]

A retail electric provider (REP) may offer customers an option which allows automatic payment of electric bills from a customer’s bank account or credit card. Please contact the REP for additional inf [..]

Flat fee applied each month regardless of the amount of kilowatt(kWh) used.

Complaints concerned with the amount a customer has been billed or any rule or tariff having to do specifically with the billing of the customer’s account but also include:

A non profit utility owned and operated by the city it serves. In Texas, city-owned utilities may opt into the competitive retail electric marketplace. See also "Municipally Owned Utility."

One of four commonly used designations for classes of customers. The others are Residential, Small Commercial and Industrial. Commercial customers are not involved in manufacturing. Examples of commer [..]

Adding charges to a bill without a customer's approval. This practice is illegal, with penalties administered by the PUC. Learn more.