A service offered via telephone/Internet by an enterprise to its clients or employees that provides information, assistance and troubleshooting advice regarding software, hardware or networks. Scope N [..]

A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support their employees and to their customer [..]

an organization providing user support for computer and software use, possibly including help with installation, usability difficulties, software bugs, system administration, version and compatibility [..]

A department within a company that responds to user's technical questions. Most large software companies have help desks to answer user questions. Questions and answers can be delivered by teleph [..]

The place to call with questions about the hardware or software of the legislative computer network.

A help desk is a call center support organization, with a single incoming number, focusing on one particular type of problem. Incoming calls are routed to the next available (or qualified) support person. Examples of a help desk might include a PC support help desk, or an ERP help desk

In a business enterprise, a help desk is a web-based software program that allows a user of information technology (IT) to submit requests for help with a problem. The software can save an organizatio [..]

The IT service desk offers free assistance to students with technical and computer problems.

A mechanism that allows students to send e-mail to administrators concerning problems they are having with the IBM Lotus Learning Management System.

On a network, the help desk is the place to ask questions or report problems with hardware or software. The help desk operators either provide help directly or pass requests on to technical support st [..]

  Staff, either within the organisation IT Department or based at a hardware/software supplier, who are responsible for assisting non-technical staff in the use of computer systems, and resolving problems which may arise. Staffing a Help Desk is an ulcerous job and many Help Desks perform superbly, but... The telephone lines of external Help Desks [..]

A help desk, in the context of IT, is a department inside an organization that is responsible for answering the technical questions of its users. Most major IT companies have set up help desks to resp [..]

Support point, entity or application providing users various kinds of troubleshooting services, training and support on software and/or hardware.

Staff tasked with responding to user problems or security incidents, and other support related roles (USAID Automated Directives System - ADS - Chapter 545).