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Informal ComplaintA dispute or disagreement about a utility or retail electricity supplier problem filed by a customer with the Maryland PSC’s Office of External Relations (OER). An OER investigator reviews the informal complaint and, based on information from the customer and the electric company or retail electricity supplier, provides the customer with a response [..]
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Informal ComplaintA dispute or disagreement about a utility problem filed by a consumer with the Pennsylvania Public Utility Commission's Bureau of Consumer Services (BCS). A BCS investigator reviews the informal [..]
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Informal ComplaintA dispute or disagreement about a utility problem filed by a consumer with the PUC's Customer Protection Division. A Customer Assistance investigator reviews the informal complaint and tries to r [..]
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Informal ComplaintA verbal or written complaint where the person wishes to discuss the incident but not implement formal proceedings.
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