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trouble ticketA record of a customer complaint or problem, usually created in a call or contact center. The ticket remains active until the issue has been resolved.
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2 |
trouble ticketA record used for reporting and managing the resolution of network or circuit outages.
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3 |
trouble ticketA trouble ticket is the result of an end user submitting a help request via an issue tracking system, and it typically contains elements detailing the exact nature of the problem the end user is havin [..]
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