Used to describe an event that’s unexpected and unintended.

The amount we agree as the sum insured for any item which is the subject of an insurance policy. This is always shown in the insurance policy schedule.

When loss or damage occurs that’s likely to be covered by an insurance policy, this is the action that the policy-holder takes to obtain the benefits provided by the insurance policy.

Cover is the amount of protection provided by an insurance policy.

Children who are under 21 and who aren’t self-supporting.

When you apply for insurance you have a duty of disclosure. This means you must tell us everything you know that an insurer would want to take into account when considering your application for insura [..]

This is the cover provided by the Earthquake Commission in the event of damage to houses and their contents caused by natural disaster such as a flood or earthquake. It’s funded by the compulsory levy [..]

A single event or a series of events which have the same cause.

This is the amount a person making a claim contributes towards the cost of the claim. For example, the standard excess for our home cover is $400, so a policy holder pays the first $400 of any claim o [..]

For the purposes of a travel insurance policy ‘family’ is defined as two close family members travelling either together, or with their dependent children or grandchildren.