third-party logistics providers are: freight forwarders, courier companies, and other companies integrating & offering subcontracted logistics and transportation services.

a large retail store with a physical layout that resembles a large square, or box, when seen from above. A big-box store is characterised by a large amount of floor space (generally more than 5,000 square meters), a wide array of items available for sale, and a suburban area location. Big-box stores often can offer lower prices because they buy pro [..]

a traditional business that deals with customers face-to-face in an office or store, which the business owns or rents. The local grocery store, bakery, or bank are examples of ‘brick and mortar’ companies. Brick and mortar businesses can find it difficult to compete with web-based businesses because the latter often have far lower operating costs a [..]

also called customer experience, is the perception a patron has after engaging with a company, brand, product, or service.

 – also customer service centre, call centre, etc; a computer-based system that provides call and contact routing for high-volume telephony transactions, with specialist answering ‘agent’ stations and a sophisticated real-time contact management system. The definition includes all contact centre systems that provide inbound contact handling capabil [..]

cross-docking can be a cost-effective and efficient distribution strategy. The objective is to streamline the supply chain from point of origin to point of destination. Major activities are consolidating shipments and re-distributing partial loads.

the individual, who is the entire objective of omnichannel. The customer should experience a consistent retail experience across mobile, online, and in-store channels. The industry leverages behavioural profiling, including preference, to enhance the customer buying experience.